Remote/Onsite Support – Although 90% of our support is done remotely, onsite support is always available to our clients whenever they need it. Our support is governed by the Service Level Agreements (SLA’s) we establish with our clients.
24/7/365 Remote Monitoring – Our Network Monitoring System alerts us to any potential issues within our client’s IT ecosystem, allowing us to proactively catch small issues before they turn into chaotic problems.
Procurement –We procure hardware/software on our client’s behalf, providing competitive bids. We work with well-established vendors such as Ingram Micro, CDW, Dell and others to get the best value for our clients. We can also integrate your approval process into our workflow to ensure we are meeting your procurement policy.
Consulting and Planning – Our job is to find solutions that boost our client’s missions so they can grow. If our clients grow, we do as well. We are here to answer any questions or concerns related to technology. Our clients benefit from our 15+ years of experience. We know what works and what doesn’t which saves our clients unneeded pain and costs.
Inventory Management and Reporting – We document every IT asset our clients have. This includes serial numbers, keys and its configuration. As new items are added or retired, we update our records. We meet with our client’s management staff on a scheduled basis to report on any IT projects, IT updates, review IT budgets and provide an overall network health check.
Vendor Management – We manage vendors in the following categories: Internet Providers, Hardware/Software, Phone Providers, Copiers, Printers and anything else related to IT. Vendor and Warranty agreements are required for support.
Mobile Device Management (MDM) – Whether you’re providing your staff with mobile devices (smartphones or laptops) or they’re bringing their own for business use (BYOD), we can help you securely manage all of them remotely in the cloud. We can even help you establish and enforce security policies.